FAQ
Which Kratom Product Should I Try First?
For beginners, kratom capsules are an excellent starting point. They provide precise dosing and are easy to consume. Depending on what effect you're looking to achieve.
Does Mount Kratom Offer Discounts for Veterans?
How to Claim Your Veteran Discount
Which Kratom is Best for Energy?
Which Kratom is Best for Sleep and Mild Discomfort?
Which Kratom is Best for Mood?
Is My Personal Information Safe?
Is it Safe If I Take Kratom While on Medications?
How much kratom is in a capsule?
Do you have samples?
Can I purchase wholesale from you?
I'm interested in starting a marketing collaboration with you, writing an article about your brand, being sponsored by you, etc. Who should I contact?
Do you ship internationally?
What is Kratom?
Kratom (Mitragyna speciosa) is a tropical tree native to Southeast Asia and a member of the coffee family. Used for centuries in traditional medicine, its leaves are rich in natural alkaloids that can promote energy, relaxation, mood enhancement, and discomfort relief — depending on the strain and amount used.
Often described as Mother Earth’s hidden remedy, kratom is consumed in forms like powder, capsules, tea, and extracts. While not FDA-approved and restricted in some areas, kratom continues to gain popularity among those seeking natural, plant-based alternatives for well-being.
Want to learn how to use it safely and effectively? Check out our How to Use Kratom guide.
What Is Mount Kratom's Satisfaction Guarantee?
We stand behind the quality of our products — and your satisfaction matters. That’s why we offer a 30-day guarantee on all sealed items. If you’re not completely satisfied with your order, you can return any unopened packages within 30 days for a full refund or an exchange for a different strain.
To make it easy, we’ll send you a prepaid return shipping label for all eligible returns and exchanges so there is no extra cost to you.
We do not accept returns on opened packages. However, we package our larger sizes with flexibility in mind:
1kg and 400g orders come in four separate 250g/100g bags
300g orders come in three 100g bags
This way, you can try one bag first, and if it’s not the right fit, you can return the unopened ones.
New to Mount Kratom? We recommend starting with a sample or variety pack before placing a larger order, so you can find the strains that suit you best.
If you need help with a return or exchange, just reach out to us at support@mountkratom.com or call 866.572.8664 — we’re here to help.
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